Coffee Table Declarations
Monday, March 22, 2004
This morning I stopped for a bagel on my way to work. There was a sign right by the register that said you could "save beans" on your coffee by purchasing one of their traveller mugs. Now, I'm sure it meant to indicate that the cost of the mugs were 99 cents each, but the sign literally said, "save beans on your coffee by purchasing one of our $99 traveller mugs." That's right, $99. No decimal point ($.99), no cents sign (of which there is not one on my keyboard), but $99. Wow, I'm really saving a lot of beans with that deal! I would've liked to say, "can I please purchase one of your 99 dollar mugs?" but I just didn't have the heart.
For lunch I went to a place I often frequent. They make smoothies and healthy sandwiches, soups, and cookies. I am in there at least once a week and though they don't know my name, they do know where I work as they've been here for the occasional delivery. Today I ordered a sandwich and a cookie but unbeknownst to me until I returned to work, my cookie had not been added to the bag. I felt very disappointed, but I knew that they would reimburse me with another cookie the next time. About half an hour later, one of the employees arrived at the door with my cookie! If that's not customer satisfaction, I don't know what is.
For lunch I went to a place I often frequent. They make smoothies and healthy sandwiches, soups, and cookies. I am in there at least once a week and though they don't know my name, they do know where I work as they've been here for the occasional delivery. Today I ordered a sandwich and a cookie but unbeknownst to me until I returned to work, my cookie had not been added to the bag. I felt very disappointed, but I knew that they would reimburse me with another cookie the next time. About half an hour later, one of the employees arrived at the door with my cookie! If that's not customer satisfaction, I don't know what is.
